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Already an MP2 Customer?


Thank you! We’re glad you’re in our community, and we want to continue to help you make the most of your solar investment. We pride ourselves on being the leading innovator of cost-effective solar bill plans for residential customers in Texas.


Learn how your solar is used and how it gets metered.

Watch our short video to understand how MP2 works with your solar company and transmission & distribution service provider after your solar has been installed and interconnected.


Explore other MP2 Solar Retail Products

We offer 24- and 60-month terms. All of our plans credit you for the excess solar power that your home sends to the grid! Explore our residential solar rates and learn about Net Energy Metering here.


FAQ

I have a question about my solar panels and/or my bill. Am I supposed to contact MP2, my solar installer, or my transmission & distribution service provider?
If You Need… MP2 Energy Transmission & Distribution Service Provider Solar Installer
Your solar turned on   X X
To report an outage   X  
Help with your MP2 electricity bill or our net metering program X    
Help with your solar bill     X
Help regarding your solar panels or installation     X
Help completing your net metering form     X
Help completing your customer enrollment form X    
Contact information Customer Service: 832-510-1030 Toll-free: 877-238-5343 SolarHomes@mp2energy.com Oncor: (888) 313-4747 CenterPoint: (800) 332-7143 AEP: (877) 373-4858 TNMP: (888) 866-7456 Your Solar Company
I received my first bill from MP2 and there is no generation credit.

Even though your system is installed, it might not be turned on yet, which is known as “interconnection.” Contact your solar installer and/or your TDSP for more information.

My solar panels are on my roof but I'm not sure they're turned on. Help!

Contact your solar installer; they coordinate this with your transmission & distribution service provider (TDSP). Note that if you switch to MP2 long before your solar array is turned on, you could receive a few bills from MP2 without credits. For this reason, we encourage you switch your retail contract on a date close to when you think your system will be operational.

The information on my solar invoice from MP2 dosen't match the information from my solar monitoring system and/or the bill from my solar installer.

This is because we are only measuring the excess solar generation that you do not consume at your home – this is the electricity that you export to the grid. In contrast, your solar monitoring system tracks everything the system produces: both what is consumed immediately at your home and the excess that is exported to the grid.

But if my solar panels are producing enough power to export energy, why do I still see an energy charge at all?

Because your solar panels only generate when the sun is out, you still need power from the grid when it’s cloudy, when it’s nighttime, and when you’re using more than your panels are producing at a given time. MP2 supplies you with grid power when your solar panels aren’t producing enough electricity to power your home.

Do I have to do autopay?

To enroll in an MP2 solar program you have to enroll in autopay. Click here to sign up.

Does my kWh bank continue to roll over forever?

There’s an annual “true-up” after your May bill cycle, at which point we clear the kWh remaining in your bank. If your solar panel system is sized appropriately, there should not be a significant amount – if any – remaining in your bank.

What if I want to switch away from MP2?

No problem! For the time being, MP2 has no early termination fees for NEM customers. If you end your retail supply contract, you will forfeit any unused NEM credits remaining in your solar bank.

I need to report an outage!

Outages and Emergencies
CenterPoint Service Area / (800) 332-7143
Oncor Srevice Area / (888) 313-4747
AEP Central & AEP North /(866) 223-8508
Texas-New Mexico Power Service Area / (888) 866-7456
Sharyland Utilities / (956) 668-9551

I don’t understand some of the terms on my bill. Help!

Advanced metering charge -- A charge to recover the costs of an advanced metering system;

Energy Charge -- Any charge, other than a tax or other fee, that is assessed on the basis of the customer’s energy consumption.

Energy Efficiency Cost Recovery Factor -- A charge approved by the Public Utility Commission to recover the electric utility’s cost of providing energy efficiency programs.

Fuel Charge -- A charge approved by the Public Utility Commission for the recovery of the utility’s costs for the fuel used to generate electricity.

Meter Number -- The number assigned by the utility to the customer’s meter.

Meter Charge -- A charge approved by the Public Utility Commission for metering a customer’s consumption.

Miscellaneous Gross Receipts Fee -- A fee assessed to recover the miscellaneous gross receipts tax imposed on utilities operating in an incorporated city or town having a population of more than 1,000.

Municipal Franchise Fee -- A fee assessed to compensate municipalities for the utility’s use of public rights-of-way.

Nuclear Decommissioning Fee -- A charge approved by the Public Utility Commission to provide funds for decommissioning of nuclear generating sites.

PUC Assessment -- A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act.

Sales tax -- Sales tax collected by authorized taxing authorities, such as the state, cities, and special purpose districts.

Current Meter Read -- The meter reading at the end of the period for which the customer is being billed;

kW -- Kilowatt, the standard unit for measuring electricity demand, equal to 1,000 watts;

kWh -- Kilowatt-hour, the standard unit for measuring electricity energy consumption, equal to 1.000 watt-hours; and

Previous Meter Read -- The reading on the beginning the period for which the customer is being billed.

Learn more about MP2

Meet the MP2 Team

MP2 stands firmly upon the reputations of our individual team members, not just for knowing the energy markets, but also for doing the right things and standing by our word.

THE MP2 TEAM
Our Client Philosophy

Our crew consists of genuine, smart people who fully understand the power markets and know how to make our clients happy, because at the end of the day, great service is as simple as effort.

OUR PHILOSOPHY
Contact MP2 Energy

Have a question that needs an answer? Want to learn more about how MP2 Energy can save you or your business money on energy costs? Contact us today and talk to a real human!

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